Some may be particularly regimented, while others might give customers a choice in terms of how they are able to get in touch etc. This is enforced by the casino’s relevant authority, such as the UKGC (United Kingdom Gambling Commission), who regularly monitor all gambling institutions for quality and conduct.Įvery casino and operator will have their own complaints procedure though, and these may be substantially different from one another in terms of the steps that are in place and what is required of the customers. When it comes to the gambling industry, casinos have a strict code of conduct and legislation that they have to adhere to.